How to configure claim portal in minutes?

How to configure claim portal in minutes?

Why the Claim Portal Matters

The Claim Portal is a crucial part of the ShipGuard app.
It is the only way customers who purchased Shipping Protection can submit a claim for lost, damaged, or stolen items.

Without setting it up, customers will not have an easy way to file their claims—leading to frustration and more manual work for your support team.


How to Set Up the Claim Portal

Setting up the Claim Portal is quick and easy—it only takes a few steps.

  1. Open the ShipGuard app in your Shopify admin.

  2. From the app menu, click Claim Portal Setup.



  3. Copy the link:  

    Info
    /apps/shipguard/claim/login






  1. In your Shopify admin, go to Admin Navigation > Content > Menus.

    • (Alternatively, click Storefront Menu in ShipGuard app's Claim Portal Setup page to go directly there.)


  2. Choose the menu where you want the Claim Portal link to appear.

    • Common choices are Main Menu or Footer.

    • For example, let’s add it to the Main Menu.



  3. Click Add menu item.

  4. Enter a name—for example: "Claim Request"

  5. Paste the link you copied (/apps/shipguard/claim/login) into the Link field.

Click Add, then Save menu.



Your Claim Portal is now live and accessible to customers from your storefront.



Pro Tip: Customize the Claim Portal

You can adjust the colors, text, and content of the Claim Portal to better match your store’s branding. Even more customization options are coming in future updates—so stay tuned!



✅ That’s it! Your customers can now easily access the Claim Portal to file claims, making the shipping protection process seamless and professional.

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